All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at contact@tearoots.co.uk to obtain an Return Merchandise , and
Attn: Returns
After receiving your return and inspecting the condition of your item, we will process your return seven (7) days from the receipt of your item to process your return Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be
● Items must be returned in a saleable condition and in their original, undamaged packaging. We are unable to accept returns that do not meet these requirements.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● For change of mind returns, customers may be responsible for return shipping.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: