Frequently Asked Questions
Explore our most commonly asked questions below.
Returns
What is your return policy?
You can return items within 14 days of purchase, as long as they are unused and in their original condition, with all original tags and labels attached.
You’ll need to cover the return shipping costs, and we recommend using a tracked delivery service to ensure your item reaches us safely.
For full details about our return policy and return process, please visit this link.
How do I start a return?
To return an item, simply fill out the form at this link to get an RMA number and follow the instructions in the email you’ll receive.
Please note that return shipping costs are your responsibility, and we recommend using a tracked service.
For full details about our return policy and return process, please visit this link.
When will I get my refund?
Once we receive and inspect your return, refunds are processed within 10 business days to your original payment method.
For full details about our return policy and return process, please visit this link.
Exceptions
For defective, damaged or incorrect products, please contact us here to arrange a refund or exchange.
Ordering & Payment
What payment methods do you accept?
We accept Visa, Mastercard, AMEX, Discover, JCB, UnionPay, PayPal, Apple Pay, and Google Pay.
Can I apply a promo code or gift card at checkout?
Yes! You can enter your promo code or gift card in the designated field during checkout before payment.
Can I modify or cancel my order after placing it?
You can’t make changes to an order, but you can cancel it by completing the form at this link if you wish to proceed.
Please note that cancellations aren’t always possible, as it depends on whether your order has already been processed.
Shipping & Delivery
Where do you ship?
We currently ship within the UK only. Shipping options and costs are calculated at checkout.
How long does shipping take?
Standard shipping takes 3–7 business days. Expedited options are available at checkout.
How can I track my order?
You’ll receive a tracking link via email once your order ships. You can also track your order anytime through your Velora account.
What if my package is lost or delayed?
If your tracking hasn’t updated in 5+ days or your package is missing, reach out to our Support Team and we’ll help resolve it ASAP.
Sizing & Fit
How do I know what size to order?
Each product page includes a detailed size guide and fit notes. We also include model sizing for reference.
Do your clothes run true to size?
Most of our pieces run true to size, but we recommend checking individual product descriptions for specific fit guidance.
What if I’m between sizes?
If you’re between sizes, we suggest sizing up for a more relaxed fit or down for a snug fit — and always feel free to contact us for help!
Can I return or exchange if it doesn’t fit?
Yes! We want you to love the way it fits. You can return or exchange eligible items within 14 days of delivery.
Get 10% Off on Your First Order
Plus exclusive access to product drops, style tips, and insider deals.
[sureforms id=’813′]
Follow us
@VeloraStyle